Lynette Gil | Property Casualty 360° | November 10, 2015 It usually plays out in slow motion. At least it seems that way to you. You’re having a great conversation with a prospect or a client, and you’re thinking, “I think we could do business together.” That is, until a few words escape from your… Continue reading 9 Negative Phrases to Avoid with Your Clients (and what to say Instead)