{"id":885768,"date":"2015-11-25T06:43:44","date_gmt":"2015-11-25T13:43:44","guid":{"rendered":"https:\/\/www.myconstructionexpert.com\/blog\/?p=885768"},"modified":"2015-11-24T15:51:08","modified_gmt":"2015-11-24T22:51:08","slug":"9-negative-phrases-to-avoid-with-your-clients-and-what-to-say-instead","status":"publish","type":"post","link":"https:\/\/www.myconstructionexpert.com\/blog\/9-negative-phrases-to-avoid-with-your-clients-and-what-to-say-instead\/","title":{"rendered":"9 Negative Phrases to Avoid with Your Clients (and what to say Instead)"},"content":{"rendered":"<p>Lynette Gil | Property Casualty 360\u00b0 | November 10, 2015<\/p>\n<div class=\"current page\">\n<p>It usually plays out in slow motion. At least it seems that way to you.<\/p>\n<p>You&#8217;re having a great conversation with a prospect or a client, and you\u2019re thinking, \u201cI think we could do business together.\u201d That is, until a few words escape from your mouth that you didn\u2019t intend to say, and everything turns sour within seconds.<\/p>\n<p>If only there were a time-travel machine that would allow us to rewind to <em>just before\u00a0<\/em>the\u00a0exact moment that we catch ourselves saying the words that damage our relationship with that client or prospect.<\/p>\n<p>We&#8217;re still working on said time machine \u2014\u00a0and building it to look like a Delorean \u2014\u00a0but in the meantime, SlickText, a marketing company that specializes in texting campaigns, put together a cool infographic with nine phrases that \u201cpressure cook\u201d problems. As a bonus, they also share what to say instead.<\/p>\n<p>These phrases were originally meant for customer service representatives, but they apply to anyone [who works with people], really.\u00a0More helpful tips SlickText offers when preparing to make a call include:<\/p>\n<p><strong>1.<\/strong> Don\u2019t take complaints personally.<\/p>\n<p><strong>2.<\/strong> Show off your personality. This increases trust, and helps people relate to you and the solution.<\/p>\n<p><strong>3.<\/strong> Prioritize a solution. Instead of focusing on the problem, work towards results.<\/p>\n<p><strong>4.<\/strong> Don\u2019t sacrifice your safety. If your gut is telling you something isn\u2019t right, ask for help.<\/p>\n<p><strong>5.<\/strong> Once the problem has been solved, move past it.<\/p>\n<p>Remember that practice makes perfect, and practicing these blunders will help you quickly adjust to different people and situations.<\/p>\n<\/div>\n<div class=\"current page\">\n<h2>1. Don\u2019t say: &#8216;Let me look into that.&#8217;<\/h2>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"http:\/\/media.lifehealthpro.com\/lifehealthpro\/article\/2015\/11\/06\/one.jpg\" alt=\"one\" \/><\/p>\n<\/div>\n<div class=\"current page\">\n<h2>2. Don\u2019t say: &#8216;Unfortunately, no \u2026&#8217;<\/h2>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"http:\/\/media.lifehealthpro.com\/lifehealthpro\/article\/2015\/11\/06\/two.jpg\" alt=\"two\" \/><\/p>\n<\/div>\n<div class=\"current page\">\n<h2>3. Don\u2019t ever say: &#8216;There\u2019s nothing I can do.&#8217;<\/h2>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"http:\/\/media.lifehealthpro.com\/lifehealthpro\/article\/2015\/11\/06\/three.jpg\" alt=\"three\" \/><\/p>\n<\/div>\n<div class=\"current page\">\n<h2>4. Don\u2019t say: &#8216;Let me correct you on that.&#8217;<\/h2>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"http:\/\/media.lifehealthpro.com\/lifehealthpro\/article\/2015\/11\/06\/four.jpg\" alt=\"four\" \/><\/p>\n<\/div>\n<div class=\"current page\">\n<h2>5. Don\u2019t say: &#8216;There must\u2019ve been a miscommunication.&#8217;<\/h2>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"http:\/\/media.lifehealthpro.com\/lifehealthpro\/article\/2015\/11\/06\/five.jpg\" alt=\"five\" \/><\/p>\n<\/div>\n<div class=\"current page\">\n<h2>6. Don\u2019t say: &#8216;I\u2019m sorry, I\u2019m sorry, I\u2019m sorry.&#8217;<\/h2>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"http:\/\/media.lifehealthpro.com\/lifehealthpro\/article\/2015\/11\/06\/six.jpg\" alt=\"six\" \/><\/p>\n<\/div>\n<div class=\"current page\">\n<h2>7. Don\u2019t say: &#8216;I have another call coming in, can you hang on?&#8217;<\/h2>\n<\/div>\n<p><a href=\"http:\/\/www.propertycasualty360.com\/2015\/11\/10\/9-negative-phrases-to-avoid-with-your-clients-and?eNL=564631d6160ba0470d2e4f9e&amp;utm_source=PC360_NewsFlash&amp;utm_medium=EMC-Email_editorial&amp;utm_campaign=11162015&amp;_LID=171761459&amp;page_all=1\" target=\"_blank\">To finish reading this article<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lynette Gil | Property Casualty 360\u00b0 | November 10, 2015 It usually plays out in slow motion. At least it seems that way to you. You&#8217;re having a great conversation with a prospect or a client, and you\u2019re thinking, \u201cI think we could do business together.\u201d That is, until a few words escape from your&hellip; <a class=\"more-link\" href=\"https:\/\/www.myconstructionexpert.com\/blog\/9-negative-phrases-to-avoid-with-your-clients-and-what-to-say-instead\/\">Continue reading <span class=\"screen-reader-text\">9 Negative Phrases to Avoid with Your Clients (and what to say Instead)<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[172,3],"tags":[],"class_list":["post-885768","post","type-post","status-publish","format-standard","hentry","category-construction-law-2","category-insurance-claims","entry"],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>9 Negative Phrases to Avoid with Your Clients (and what to say Instead) - Advise &amp; Consult, Inc.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.myconstructionexpert.com\/blog\/9-negative-phrases-to-avoid-with-your-clients-and-what-to-say-instead\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"9 Negative Phrases to Avoid with Your Clients (and what to say Instead) - Advise &amp; Consult, Inc.\" \/>\n<meta property=\"og:description\" content=\"Lynette Gil | Property Casualty 360\u00b0 | November 10, 2015 It usually plays out in slow motion. 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