{"id":893848,"date":"2018-03-28T12:37:30","date_gmt":"2018-03-28T18:37:30","guid":{"rendered":"https:\/\/www.myconstructionexpert.com\/blog\/?p=893848"},"modified":"2018-03-28T12:37:30","modified_gmt":"2018-03-28T18:37:30","slug":"tips-adjusters-preparing-deposition","status":"publish","type":"post","link":"https:\/\/www.myconstructionexpert.com\/blog\/tips-adjusters-preparing-deposition\/","title":{"rendered":"Tips for Adjusters Preparing for a Deposition"},"content":{"rendered":"<p>Denise Johnson | <a href=\"https:\/\/www.claimsjournal.com\/news\/national\/2018\/03\/22\/283660.htm\" target=\"_blank\" rel=\"noopener\">Claims Journal<\/a> | March 22, 2018<\/p>\n<p>Doug Wood, an attorney and member of the California-based law firm of Clark Hill, offered some\u00a0tips for adjusters on preparing for a deposition\u00a0during an interview with\u00a0<em>Claims Journal.<\/em>\u00a0Wood, presented on the subject at this year\u2019s Combined Claims Conference held in Orange County, California.<\/p>\n<div class=\"ijtv-embed\"><iframe loading=\"lazy\" src=\"https:\/\/www.insurancejournal.tv\/player.php?v=16222&amp;w=580\" width=\"580\" height=\"326\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<div>Powered by\u00a0InsuranceJournal.tv<\/div>\n<\/div>\n<p>\u201cThere\u2019s a lot more to testifying than just showing up and truthfully answering the questions that are being put to you,\u201d Wood said. \u201cIn a small part, that\u2019s because there\u2019s a skilled lawyer sitting on the opposite side of the table whose job it is is to get you to say things that you wouldn\u2019t ordinarily say if you and I were just sitting at the lunch counter having a conversation.\u201d<\/p>\n<p>There are several techniques that attorneys can use while engaging testimony.<\/p>\n<p>\u201cIt\u2019s just not as easy as showing up, raising your right hand, and telling the truth in response to the questions,\u201d Wood said. \u201cThe fact of the matter is, the lawyer is there to manipulate you into saying things that harm your case and help their case. That\u2019s the point of the exercise.\u201d<\/p>\n<p>According to Wood,\u00a0witness prep\u00a0is a bit like a ballplayer getting coached on skillsets.<\/p>\n<p>\u201cWe work on the kinds of lawyer tactics that might be used, and try and equip witnesses with a tool for each of those tactics that will help them recognize the tactic that\u2019s being used and then deal with it in an effective way so the truth, as they know it and believe it, actually ends up in the record as their testimony,\u201d Wood explained.<\/p>\n<p>Wood discussed the seven deadly sins of adjuster testimony.<\/p>\n<p>\u201cThe first one is the \u2018Baiting Game\u2018. Don\u2019t take the bait. One of those human tendencies is to want to explain or to be defensive, or to be prodded into anger. Whenever a questioner can get the witness doing any of those things, instead of being calm and methodical and thoughtful, we lose our objectivity and we begin speaking with emotion instead of with calm logic,\u201d Wood explained.<\/p>\n<p>One technique to avoid baiting is to evaluate, formulate and articulate when responding, said Wood.<\/p>\n<p>The second major sin is \u2018Beware the Sound Bite\u2019.<\/p>\n<p>\u201cI think one of the most famous ones we all know is, \u2018If the glove don\u2019t fit, you must acquit\u2019. We all know that huge, months-long case got boiled down to that little sound bite,\u201d said Wood. \u201cBad faith cases really are no different than that. The plaintiff\u2019s lawyer is looking for some quippy little handle. Ideally, they get some witness to say it in a deposition.\u201d<\/p>\n<p>\u2018No Absolutes Unless Absolutely Certain\u2019 is the third sin.<\/p>\n<p>\u201cSometimes in life, something is as simple as a yes or a no. In the world of bad faith cases, it\u2019s much more often about it depends on the circumstances and what the facts are. You talk about those kinds of qualifiers to make sure that the testimony we\u2019re giving is truly accurate and not some absolute we\u2019re going to get stuck with that harms us later,\u201d said Wood.<\/p>\n<p>\u2018Responsibility Trap\u2019 is the fourth deadly sin.<\/p>\n<p>\u201cIt\u2019s really about the blame game to some degree and how a plaintiff\u2019s lawyer might tend to exploit somebody lower in the food chain,\u201d explained Wood. \u201cTo blame management or vice versa, in management to blame the people underneath them.\u201d<\/p>\n<p>Some ways to avoid this trap is to provide positive testimony, he said.<\/p>\n<p>\u201cThat we\u2019ve hired the right kind of experts. We\u2019ve relied on those experts. We have a system in place for management consideration of claims, resolutions and the like,\u201d said Wood.<\/p>\n<p>\u2018Credibility\u2019 is the fifth sin.<\/p>\n<p>\u201cCertainly, trial is really the battleground. It\u2019s about who is more credible. Who is more worthy of my verdict is the question the jury is asking,\u201d explained Wood.<\/p>\n<p>There are techniques to enhance witness credibility and things that can detract from credibility.<\/p>\n<p>Wood said the last two sins may be the most important: \u2018Forks in the Road\u2019 and the \u2018List Question\u2019.<\/p>\n<p>\u201c\u2018Forks in the Road\u2019 are pretty easy. \u2018Forks in the Road\u2019 are in any given claim file evolution, there are critical decision points where you can go left, or you can go right. Do we assert a resolution of rights? Do we ask for an examination under oath? Do we want financial documents from the insured? Whatever it may be,\u201d said\u00a0Wood. \u201cWhen you show up in your deposition, you can be pretty darn sure that the questions you\u2019re going to be asked will include those critical \u2018Forks in the Road\u2019.\u201d<\/p>\n<p>Wood described the \u2018List Question\u2019 as any question that requires a list of items be provided to the questioner.<\/p>\n<p>\u201cThey\u2019re usually disguised. If I ask you why did you deny this claim? That\u2019s a \u2018List Question\u2019, isn\u2019t it? It\u2019s really asking you, \u2018Please tell me all the reasons why you denied this claim?\u2019 That\u2019s usually a pretty big answer,\u201d Wood said. \u201cSitting in a deposition under pressure, it\u2019s unlikely people off the top of their head are going to get that whole list because the claim file is big by the time you get to a denial, for example.\u201d<\/p>\n<p>One way to address the list question is by recalling the key items that ought to be part of the list, he said.<\/p>\n<p>\u201cKnowing that we\u2019re not going to remember that whole list, we always want to end one of those \u2018List Questions\u2019 with what I call a \u2018List Question Qualifier\u2019. \u2018Some the reasons we denied the claim were \u2026\u2019. \u2018Some of the things we considered included \u2026\u2019. The goal of the questioning lawyer is to get you to that definitive list,\u201d explained Wood. \u201cIf you try at trial to add to that list, \u2018Oh, I forgot about X, Y, Z.\u2019 in my world, out comes the red notebook and I whack the witness upside the head and impeach them. \u2018Well, wait a minute. You raised your right hand and you swore to tell the truth, the whole truth, and nothing but the truth, just like you have today. You didn\u2019t give us those additional things, did you?\u2019 \u2018Oh, by the way, did you talk to your lawyer between now and the time you gave that depo?\u2019 That kind of credibility attack can be very harmful,\u201d explained Wood.<\/p>\n<p>A \u2018List Question Qualifier\u2019 helps a witness stay out of the quagmire, Wood said.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Denise Johnson | Claims Journal | March 22, 2018 Doug Wood, an attorney and member of the California-based law firm of Clark Hill, offered some\u00a0tips for adjusters on preparing for a deposition\u00a0during an interview with\u00a0Claims Journal.\u00a0Wood, presented on the subject at this year\u2019s Combined Claims Conference held in Orange County, California. Powered by\u00a0InsuranceJournal.tv \u201cThere\u2019s a&hellip; <a class=\"more-link\" href=\"https:\/\/www.myconstructionexpert.com\/blog\/tips-adjusters-preparing-deposition\/\">Continue reading <span class=\"screen-reader-text\">Tips for Adjusters Preparing for a Deposition<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[9914],"tags":[9895,474,48],"class_list":["post-893848","post","type-post","status-publish","format-standard","hentry","category-insurance-coverage","tag-advise-consult","tag-deposition","tag-insurance-adjusters","entry"],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tips for Adjusters Preparing for a Deposition - Advise &amp; 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