{"id":895729,"date":"2019-04-11T14:02:26","date_gmt":"2019-04-11T20:02:26","guid":{"rendered":"https:\/\/www.myconstructionexpert.com\/blog\/?p=895729"},"modified":"2019-04-11T14:02:34","modified_gmt":"2019-04-11T20:02:34","slug":"three-biggest-mistakes-new-adjusters-make","status":"publish","type":"post","link":"https:\/\/www.myconstructionexpert.com\/blog\/three-biggest-mistakes-new-adjusters-make\/","title":{"rendered":"The 3 Biggest Mistakes New Adjusters Make"},"content":{"rendered":"\n

John O’Brien | AdjusterPro<\/a> | March 29, 2019<\/p>\n\n\n\n

Recently, my friends at AdjusterPro asked if I\u2019d like to be a guest author for their blog page. Since I\u2019ve been a successful claims adjuster now for a number of years, they felt my perspective on the biggest mistakes new adjusters make might be helpful for their readers.<\/p>\n\n\n\n

My immediate response was, \u201cThat\u2019s simple. They don\u2019t know what they\u2019re doing.\u201d However, I was quickly told that I \u201cwasn\u2019t getting off that easy\u201d and furthermore, my answer was \u201cnot helpful.\u201d<\/p>\n\n\n\n

Back to the drawing board.<\/p>\n\n\n\n

But the fact is the biggest challenge facing new adjusters IS  <\/strong><\/em>that simple: they don\u2019t know what to do. Now please don\u2019t misunderstand. I don\u2019t blame new adjusters. After all, we\u2019ve all been there. And as the old saying goes: you don\u2019t know what you don\u2019t know.  <\/em>Whether you\u2019re an insurance claims adjuster just starting your career, a salesperson dealing with your first tough client, or a family with a newborn\u2026.you can\u2019t very well fix unknown problems.<\/p>\n\n\n\n

When it comes to insurance claims adjusting however, I do think there are areas where new adjusters could better prepare themselves for the job and set themselves up for real long-term success in this industry. I\u2019ve broken them down into 3 main areas where I\u2019ve seen new adjusters struggle the most.<\/p>\n\n\n\n

It\u2019s worth noting that independent insurance adjusting is a fantastic job with high pay and low barrier to entry. Pass your state license exam and boom \u2013 you are a licensed adjuster. But achieving the high pay part gets a little more complex. Independent adjusters get paid on each claim that they inspect, estimate, and close. So while the success formula is simple: more claims closed = more money<\/em>, there are plenty of challenges standing in the way of the \u2018more claims closed\u2019 part of the equation.<\/p>\n\n\n\n

MISTAKE #1: Insufficient (or no) preparation for estimate writing.<\/h3>\n\n\n\n

The easiest first step you can take but perhaps the most important is gaining a solid grasp of how to use Xactimate. This estimating software is used by the majority of all adjusters for most property-related claims in the US. I can not stress enough how important it is to be functional in Xactimate. This is partially related to a big misconception in the insurance claims industry. Many people think most of a claims adjuster\u2019s work is in the inspections\u2026but 75% of the work you will do as an adjuster is actually estimate writing.<\/p>\n\n\n\n

So back to the equation more claims closed = more money<\/em>.  Being able to write 5 claims in an evening will make you 5 times more successful than an adjuster who can only write one claim per evening. Not only will it earn you more money, it will increase your value to your employer \u2013 who will likely give you more claims and more opportunities whereby the cycle begins again.<\/p>\n\n\n\n

Oh and by the way, please don\u2019t be that guy\/gal that thinks they can learn on the fly during their first big storm deployment. (AdjusterPro Co-Founder\u00a0Adam Gardiner wrote a great article on his experience as an Xactimate newbie during Hurricane Charley. It\u2019s worth a read.) First, nobody has time to help you because they are too busy writing their own claims. Taking 2 hours to help you could literally cost them thousands of dollars. Plus, two hours of frustrated help from a fellow adjuster won\u2019t be nearly enough time to get you up to speed. The only other option is to go to your adjusting firm\u2019s help center and wait patiently for one of the overworked help staff to walk you through. But again, time is money and time spent waiting is time you aren\u2019t closing claims.<\/p>\n\n\n\n

So first things first \u2013 get Xactimate training. AdjusterPro has a great\u00a0Xactimate Tactical Training\u00a0course to get you started. Then practice, practice, practice. Once you know the basics, there are a host of \u201ctricks of the trade\u201d that you can learn to cut your writing time down.<\/p>\n\n\n\n

MISTAKE #2: Not having an ordered, systematic process for approaching your workload.<\/h3>\n\n\n\n
\"Insurance<\/figure><\/div>\n\n\n\n

<\/p>\n\n\n\n

This one isn\u2019t as cut and dry but it is every bit as important for new adjusters \u2013 and can truly make or break your career in claims. So what does this really mean? It means you need a system: a step-by-step, consistent approach you use for every claim, no matter the size or circumstance.<\/p>\n\n\n\n

Whether you have 1 claim or 50, every single claim requires incredible attention to detail. Closing the claim means completing all of the necessary steps in the correct order. Miss one and it leads to additional mistakes or missed tasks, potentially resulting in a kicked back claim. If nothing else missed steps and tasks will cost you time. And, as we\u2019ve discussed, time = money.<\/p>\n\n\n\n

This was a huge challenge for me when I first deployed. I was proficient in Xactimate writing so I thought I\u2019d do ok. Not so. I constantly found myself in a mental fog of chaos as I bounced from one task to another with no real organization. I became stressed which led to more mistakes I needed to fix which, of course, led to more stress.<\/p>\n\n\n\n

Fortunately, I was able to identify my problem and make some changes. With a bit of trial and error, I was able to create a systematic approach to every claim. It\u2019s allowed me to handle huge claims loads from multiple firms and multiple carriers at the same time. My Adjuster Success Method training course was really developed for this purpose. I wanted to share my experiences: the good, the bad, and the ugly, and help new adjusters get a leg up on this all-important part of a successful career in claims.<\/p>\n\n\n\n

The bottom line? If you want to be successful you need to get organized and stay organized.<\/p>\n\n\n\n

MISTAKE #3: Taking yourself out of the game.<\/h3>\n\n\n\n

Facing the daunting task of figuring out how<\/em> to do their job while navigating a major catastrophe deployment is what sends many a new adjuster back to the safety and predictability of a normal 9-5 job. Most of the time, they would have made fine adjusters if they\u2019d just had a little more guidance before facing that first CAT deployment. But I have seen so many become stressed, get overwhelmed, and pack it in and go home.<\/p>\n\n\n\n

There isn\u2019t a one size fits all solution here. But if you want to be successful in this field, you need to be prepared and you need the determination to stick it out, no matter how tough it gets. And it will get tough. But with the right training, the right mind frame, and a great system? You\u2019ll be killing it in no time.<\/p>\n","protected":false},"excerpt":{"rendered":"

John O’Brien | AdjusterPro | March 29, 2019 Recently, my friends at AdjusterPro asked if I\u2019d like to be a guest author for their blog page. Since I\u2019ve been a successful claims adjuster now for a number of years, they felt my perspective on the biggest mistakes new adjusters make might be helpful for their… Continue reading The 3 Biggest Mistakes New Adjusters Make<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[10721],"tags":[9895,339],"class_list":["post-895729","post","type-post","status-publish","format-standard","hentry","category-insurance","tag-advise-consult","tag-insurance-adjuster","entry"],"jetpack_publicize_connections":[],"yoast_head":"\nThe 3 Biggest Mistakes New Adjusters Make - 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