Douglas MacKimm | Drew Eckl Farnham Much like in life, the business of insurance defense is about the cards we are dealt with. The more experience you have, the easier it is to know the good cards, the bad cards and how to play them. But what happens when you are dealt with a “wildcard”? This is what it can feel like when matched against a self-represented,… Continue reading How To Handle The Pro Se Plaintiff: Practical Guidance For Claims Professionals
Tag: insurance
Claims Handling Breakdowns From LA Wildfires One Year on
Dan Veroff | Claims Journal It’s been more than a year since the Palisades and Eaton Fires in Los Angeles, and attorneys who work in first‑party property claims are still seeing a steady rise in disputes. That trend isn’t slowing down anytime soon—these claims will continue moving from adjusters’ desks into legal disputes for at… Continue reading Claims Handling Breakdowns From LA Wildfires One Year on
Insurance Appraisal Protocols Under the Microscope: Why Execution Still Matters
Advise & Consult There has long been debate in the insurance world over whether detailed appraisal memoranda and protocols help or hinder the appraisal process. Some argue these documents preserve the integrity of appraisals and reduce disputes. Others believe they invite post-appraisal litigation. A recent federal court decision offers an important reminder that, regardless of… Continue reading Insurance Appraisal Protocols Under the Microscope: Why Execution Still Matters
‘Nation’s First’ Smoke Damage Standards Bill Wending Through California Legislature
Insurance Journal A bill to create a statewide framework for handling wildfire smoke damage insurance claims is now making its way through California Legislature. The Smoke Damage Recovery Act, which primary backer Insurance Commissioner Ricardo Lara said stems from the recovery process after the January 2025 Los Angeles wildfires and smoke damage claims, is authored… Continue reading ‘Nation’s First’ Smoke Damage Standards Bill Wending Through California Legislature
Nine Claims Trends to Watch Through The Rest of 2026
Don Jergler | Claims Journal Catastrophe, resilience, automation, digital transformation, personalization of the claims experience, talent strategies, operational flexibility—there are a mouthful of trends to talk about in the still-young year. A new report from Crawford & Company forecasts trends that will be reshaping the insurance claims industry the rest of 2026. The Crawford report… Continue reading Nine Claims Trends to Watch Through The Rest of 2026