Branislav Urosevic | Insurance Business Clients want speed, but not robots. Mitch experts say AI helps with tasks, yet real conversations still drive trust, clarity, and de-escalation Automation may be transforming the insurance industry, but when it comes to customer service, one thing hasn’t changed – people still want to talk to people. “Automation and… Continue reading Why AI Can’t Replace the Broker Relationship When a Claim Hits
Category: Insurance
Insurance Shifts to Modular Deployment
Galina Fendikevich | Insurance Thought Leadership For many in the insurance industry, 2025 was the year of the “AI Reality Check.” After a whirlwind of excitement surrounding generative models, many carriers found themselves navigating a landscape cluttered with broken promises and stalled pilots. As we look toward meaningful innovation in 2026, the path forward requires… Continue reading Insurance Shifts to Modular Deployment
2026 Best Practices for Construction Project Insurance
Andrew Gibson | Ahead of Schedule As 2026 dawns, project insurance remains one of the most critical risk management tools for developers, builders and design professionals. Yet with multiple acronyms out there such as OCIP, CCIP, OPPI, GL, PL and SDI, defining the right insurance program is not easy. Common mistakes leading to coverage denials… Continue reading 2026 Best Practices for Construction Project Insurance
AI as a Force Multiplier for Mutual Insurers
Anthony R. O’Donnell | Insurance Innovation Reporter Mutual insurers have long faced a structural dilemma. Deeply rooted in their communities and guided by a member-first ethos, they often lack the scale, capital, and technical talent enjoyed by large national carriers. The question is not whether technology can help close that gap, but whether it can… Continue reading AI as a Force Multiplier for Mutual Insurers
AI in Claims Processing: What It Means for Bad Faith Litigation
Christopher Jones | Sands Anderson Many insurance companies are moving quickly to incorporate advanced forms of AI into their processes. Last year, 90% reported they were evaluating whether and how to utilize generative AI, and more than half said they had already begun implementing it. Claims handling is a primary focus of these efforts. There… Continue reading AI in Claims Processing: What It Means for Bad Faith Litigation