Christopher Jones | Sands Anderson Many insurance companies are moving quickly to incorporate advanced forms of AI into their processes. Last year, 90% reported they were evaluating whether and how to utilize generative AI, and more than half said they had already begun implementing it. Claims handling is a primary focus of these efforts. There… Continue reading AI in Claims Processing: What It Means for Bad Faith Litigation
Category: Bad Faith
When Algorithms Deny: AI and the New Frontier of Bad Faith
Tiffany Bustamante and Abigail Horvat | Cozen O’Connor As industries across the board adopt artificial intelligence (AI), insurers have likewise recognized its potential to enhance efficiency in claims administration. Yet with this opportunity comes tension: consumers expect both swift resolution of claims and individualized attention. AI can help insurers meet those expectations, but if implemented… Continue reading When Algorithms Deny: AI and the New Frontier of Bad Faith
Florida’s Evolving Bad-Faith Landscape: What Claims and Insurance Pros Need to Know
Brett Carey | Insurance Journal Bad faith litigation has long posed both legal and reputational risks for insurers operating in Florida. With the enactment in 2023 of House Bill 837—a sweeping tort-reform measure—there are important changes to how insurers and their claims professionals must approach liability and settlement practices. While these reforms offer clearer guidance… Continue reading Florida’s Evolving Bad-Faith Landscape: What Claims and Insurance Pros Need to Know
Fourth DCA Reverses Jury Verdict Due to Improper Admission of Claims Handling and Bad Faith Evidence
Tiffany Bustamante and Stephanie Roman | Cozen O’Connor In Universal Property & Casualty Insurance Co. v. Naze, No. 4D2024-0098 (Fla. 4th DCA June 4, 2025), the Fourth District Court of Appeal reversed a jury verdict in favor of the insured, holding that the trial court improperly admitted irrelevant and unduly prejudicial evidence of claims handling in… Continue reading Fourth DCA Reverses Jury Verdict Due to Improper Admission of Claims Handling and Bad Faith Evidence
Florida’s Evolving Bad-Faith Landscape: What Claims and Insurance Pros Need to Know
Brett Carey | Rumberger Kirk Bad faith litigation has long posed both legal and reputational risks for insurers operating in Florida. With the enactment in 2023 of House Bill 837—a sweeping tort-reform measure—there are important changes to how insurers and their claims professionals must approach liability and settlement practices. While these reforms offer clearer guidance… Continue reading Florida’s Evolving Bad-Faith Landscape: What Claims and Insurance Pros Need to Know