Christopher Jones | Sands Anderson Many insurance companies are moving quickly to incorporate advanced forms of AI into their processes. Last year, 90% reported they were evaluating whether and how to utilize generative AI, and more than half said they had already begun implementing it. Claims handling is a primary focus of these efforts. There… Continue reading AI in Claims Processing: What It Means for Bad Faith Litigation
Tag: Bad Faith Claims
When Algorithms Deny: AI and the New Frontier of Bad Faith
Tiffany Bustamante and Abigail Horvat | Cozen O’Connor As industries across the board adopt artificial intelligence (AI), insurers have likewise recognized its potential to enhance efficiency in claims administration. Yet with this opportunity comes tension: consumers expect both swift resolution of claims and individualized attention. AI can help insurers meet those expectations, but if implemented… Continue reading When Algorithms Deny: AI and the New Frontier of Bad Faith
Fourth DCA Reverses Jury Verdict Due to Improper Admission of Claims Handling and Bad Faith Evidence
Tiffany Bustamante and Stephanie Roman | Cozen O’Connor In Universal Property & Casualty Insurance Co. v. Naze, No. 4D2024-0098 (Fla. 4th DCA June 4, 2025), the Fourth District Court of Appeal reversed a jury verdict in favor of the insured, holding that the trial court improperly admitted irrelevant and unduly prejudicial evidence of claims handling in… Continue reading Fourth DCA Reverses Jury Verdict Due to Improper Admission of Claims Handling and Bad Faith Evidence
Insurer’s Use of Conflicting Reports Not Bad Faith, Says Court
Paul Ferland and Joshua Tumen | Property Insurance Law Observer In El Dueno, LLC v. Mid-Century Insurance Company (2025 WL 1540329) (10th Cir. 2025)), the Tenth Circuit Court of Appeals affirmed summary judgement on behalf of the insurer on the basis that the insurer did not act in bad faith when it denied the insured’s claim based… Continue reading Insurer’s Use of Conflicting Reports Not Bad Faith, Says Court
Insured’s Count for Bad Faith Stripped from Claim
Tred R. Eyerly | Insurance Law Hawaii The insurer’s motion for partial summary judgment challenging the insured’s bad faith claim was successful. Baker v. Allstate Index. Co., 2024 U,.S. Dist. LEXIS 227802 (N.D. Miss. Dec. 17, 2024). Teresa Baker alleged that the roof of her rental property sustained wind and rain damage during… Continue reading Insured’s Count for Bad Faith Stripped from Claim